Privacy policy

This policy stipulates the handling of Personal Information (as defined in Article 2) collected by Science Arts Inc. (hereinafter referred to as “we” or “us”) when providing our website or this Service (as defined in Article 2).

Article 1: Application relationship

1. This Policy applies to the use of the Services.
2. In the event of any inconsistency or conflict between this Policy and the privacy policy or other policies for the protection of Personal Information posted on our website or the terms of use regarding the Services, this Policy shall prevail.
3. This policy does not apply to Collaborative Services (as defined in Article 2). For the handling of Personal Information in Collaborative Services, please refer to the privacy policy, etc. specified by the provider of the relevant service.

Article 2: Definitions

In this Policy, each of the following terms has the following meanings:

Term	Definitions
Service	IP-based radio services we provide under the name “Buddycom.”
Collaborative Service	Service to be provided by persons or entity other than us in collaboration with the Services.
APPI	Act on the Protection of Personal Information (Act No. 57 of 2003).
Laws and regulations	Laws, cabinet orders, regulations, standards and guidelines.
Personal Information	“Personal Information” under Article 2, Paragraph 1 of APPI.
Personal Data	“Personal Data” under Article 2, Paragraph 6 of APPI.
Retained Personal Data	“Retained Personal Data” set forth in Article 2, Paragraph 7 of APPI.
Statistical Information	Information obtained by extracting items related to common elements from information of two or more persons and totaling them for each of the same classification.

Article 3: Legal compliance

When handling Personal Information, we will comply with the Telecommunications Business Law, APPI, guidelines on APPI, guidelines on the protection of Personal Information in telecommunications business, and other laws and guidelines related to our services.

Article 4: Personal Information to be acquired

[Our service and products in general]

We will acquire the following Personal Information through lawful and fair means. In addition, when acquiring information as required by law to treat as “Special care-required Personal Information,” we shall obtain the consent of the customer.

● Information obtained by us in writing, on the website, or orally in order to provide our services (This Service is included. hereinafter the same). When you answer a call with a customer, we may record the call to confirm the content of the inquiry and to improve the service.
● Voice, text and images (contains bar codes, etc.), video and other information you send to other users while using our service.
● Information obtained from public organizations such as residents' votes.
● Information obtained from published sources such as telephone directories and official gazettes.
● Information acquired from credit information agencies.
● Information legally obtained from other third parties.

In addition, as you use our services, we may acquire access information obtained using technologies such as cookies (cookie), webbeacons (web beacon), and advertising identifiers, as well as location information transmitted from their terminals (including information automatically obtained through our systems, etc.). This information shall be treated as Personal Information when a specific individual becomes identifiable.

[Applicable to the Service]

The Service obtains your facial expression data (“Facial Data”) from Apple Inc.’s “TrueDepth API”.

Article 5: Purpose of use

[Our service and products in general]

We will handle Personal Information that we have obtained within the scope of the following purposes of use only.

● Providing our products and services, and sending, communicating, and identifying materials related thereto.
● Providing, maintaining and protecting our products and services.
● Management of users of our products and services.
● Announcement of information on the contents, support, maintenance, and after-sales service of our products and services, information on changes to the Terms of Use, etc., and information on updates, etc.
● Investigation and response in the event of failure, failure, or accident in our products, services, networks, etc.
● To prevent the unauthorized use and payment of our products and services, and to investigate and respond to any incidents.
● Analyzing the sales and usage of our products and services.
● Research and development to improve the quality of our products and services.
● Market research on our products and services, as well as research and development for product development and improvement.
● Production of statistical data on the use of our products and services.
● Marketing of our products and services.
● Billing and receipt of various charges for our products and services and preservation of receivables.
● Responding to disclosure requests, etc. based on APPI and auditing the handling of Personal Information.
● Responding to opinions, requests, and inquiries regarding our products and services.
● Management of our business partners.

[Applicable to the Service]

The Service uses your Facial Data obtained from Apple Inc.’s “TrueDepth API” only for the face authentication function. We will delete the Facial Data immediately after its use in the facial authentication and will not hold such data.

Article 6: Provision to third parties

We will not provide Personal Data to any third party except for a case permitted under laws and regulations. When disclosing information in accordance with laws and regulations, we will comply with APPI and other applicable laws and regulations.

Article 7: Outsourcing

We may entrust a third party to handle some or all of its Personal Information (Only those that are structured systematically to be searchable) to the extent necessary to achieve the Purpose of Use. W supervises the contractor to manage Personal Information appropriately and safely.

Article 8: Joint use

When conducting joint business activities with third parties, we may share Personal Information (only those that are structured systematically to be searchable) necessary for such activities. In this case, the purpose of use, data items, the scope of users, and the person in charge of management shall be clarified in advance, and the person concerned shall be notified or announced. We will also ensure that its joint users are committed to the proper and secure management of their Personal Information.

Article 9: Security control measures

● We will take necessary and appropriate measures to control access to Personal Data, restrict the means of taking out Personal Information, prevent unauthorized access from outside, prevent leakage, loss or damage of Personal Information, and secure management of Personal Information.
● We provide its employees with the necessary education and training to ensure the proper handling of Personal Information and enters into confidentiality agreements with respect to information obtained in the course of their duties.

Article 10: Request for disclosure of Retained Personal Data

[Matters to be dealt with]

We will respond to the retained Personal Data of the customer him/herself or his/her agent as follows according to the content of the request (Hereinafter referred to collectively as “Claims”.) without delay.

● If there is a request for disclosure, we will respond within a reasonable period and scope.
● When a request for notice of the purpose of utilization is made, the notice shall be given within a reasonable period and scope.
● Any request for correction, addition or deletion (Hereinafter referred to as “Correction”.) will be investigated without delay. If, as a result, the contents are not true or the handling is found to be inappropriate, Corrections will be made without delay within a reasonable period and scope.
● In the event of a request to suspend or delete the use of Personal Information (Hereinafter referred to as “Suspension of Use”.) or to discontinue its provision to a third party, the Company will conduct Suspension of Use of Personal Information or discontinue its provision to a third party within a reasonable period and scope. Please note that these measures may prevent us from providing services that meet your needs.

[Method of Claiming]

Please contact the inquiry counter below. I will send you the application documents required by us, so please send them together with the necessary documents by mail or e-mail. The Personal Information contained in each document shall be used only for the purpose of responding to requests, etc.

(1) In the case of the data subject
Copy of your driver's license, passport (Passport), Basic Resident Registration Card with your photo, health insurance card, seal registration certificate, Individual Number Card, or other documents separately designated by us.

(2) In the case of an agent
a document certifying authorization or legal representation Copy of the agent's driver's license, passport (Passport), basic resident register card with a facial photograph, health insurance card, seal registration certificate, personal number card and other documents individually designated by us.

[Fees]

A fee of JPY 1,000 (Tax included) will be charged per 1 disclosure request. Please transfer the money to the account designated by us. Please bear the bank transfer fee.

[Cases where Claim cannot be Accepted]

In the following cases, we may not be able to respond to requests regarding retained Personal Data.

● If the identity cannot be confirmed
● not subject to the above procedure
● Cases where the object of claim does not fall under the Retained Personal Data
● Cases where there is a risk of harming the life, body, property, or other rights and interests of the Customer or a third party
● Cases where there is a risk of significant hindrance to the proper implementation of our business
● Violate the law.

Article 11: Complaints regarding the handling of retained Personal Data

We will appropriately and promptly process complaints regarding the use, provision, disclosure or correction, suspension of use, or other handling of retained Personal Data. In either case, please note that we cannot accept requests from direct visitors.

Article 12: Changes to this Policy

1. We shall review the operation of the handling of Personal Information as appropriate, shall endeavor for continuous improvement, and may change this Policy as necessary.
2. In spite of the preceding paragraph, when the content of this Policy is changed such that the consent of the user is required by law, the consent of the user is obtained by a method separately prescribed by us.
3. This Policy after the change in the preceding two paragraphs will be announced on the Service, on our website, or in any other way that is easy to understand.

Article 13: Contact

We will respond to complaints, opinions, and requests regarding customer requests for retained Personal Data and the handling of other Personal Information at the following desks.

Established April 1, 2005
Revised December 20 , 2019
Science Arts, Inc.
CEO Hidekazu Hiraoka

[Contact Desk]
Science Arts Personal Information Protection Secretariat
〒162-0825 7F Ozawa Building, 4-1-1 Kagurazaka, Shinjuku-ku, Tokyo
E-mail: privacy@science-arts.com